My god, why the scanner stop works?

　　Don’t worrry.

　　Most of people encounter such circumstance that scanner failed without any signal. First, you should confirm the circumstance, as below.

　　1)Cannot scan the barcode.

　　2)Can scan the barcode but cannot upload it to the computer.

　　About the second one which means that the computer may not connected to the scanner firmly. If it is a wireless scanner, the matching receiver should be reset. If still doesn’t work, the receiver should be send back to the factory for repairing.

　　If this happen suddenlly, you may need to check whether you have dropped the scanner or maybe the lens just with too much dust. Please wipe the lens to see if it is could work normally.

　　If not, send back to the factory for repairing also.

　　There are also several other possibilities maybe exist:

　　1)Barcode reading haven’t been set.

　　2)Bar code does not conform to the norms, such as the lack of necessary blank areas, the low contrast between the bar code and the empty code, and the inappropriate ratio between the width and the width of the bar code and the empty space.

　　3)Direct sunlight, and the photosensitive device enters the saturated zone.

　　4)The surface of the barcode is covered with transparent materials, and the reflectivity is too high caused the collector cannot read it.

　　5)Hardware failure, contact your dealer for repair directly.

　　In the process of using a bar code scanner may sometime encounter such a situation, after reading a bar code and then the scanner died.

　　It is a big problem? The answer must be no! It is the bar code data transmission error, so it will automatically enter to a protection state, in order to prevent data loss. This can be avoided after check the connection and protocol carefully and then turn off the scanner to restart again, ultimately, problem solved.

　　SUNLUX will be here if you have any queries about our products.

　　Waiting!